UNITED Pet

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Privacy Policy

Effective Date: May 12, 2026

1. Introduction

Welcome to United Pet Accessories Trading Ltd (“we”, “us”, or “our”). We operate the website www.unitedpetuk.com (the “Site”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and purchase our pet accessories.

By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Important Information and Who We Are

United Pet Accessories Trading Ltd is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our privacy practices, please contact us using the details below:

  • Full Name of Legal Entity: United Pet Accessories Trading Ltd
  • Email Address: leafmis@unitedpetuk.com
  • Postal Address: 34 Springfield Gardens, London NW9 0RS, United Kingdom
  • Telephone Number: +44(20)7898 2546‌

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

3. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: Includes first name, maiden name, last name, username or similar identifier, and title.
  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Includes bank account and payment card details (processed securely via third-party payment gateways).
  • Transaction Data: Includes details about payments to and from you and other details of products you have purchased from us.
  • Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
  • Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Usage Data: Includes information about how you use our website, products, and services.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

4. How Your Personal Data Is Collected

We use different methods to collect data from and about you, including through:

  • Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you create an account, order products, subscribe to our newsletter, or request marketing to be sent to you.
  • Automated Technologies or Interactions: As you interact with our Site, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
  • Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties, such as analytics providers (like Google), advertising networks, and payment/delivery service providers.

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., delivering your pet accessories).
  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Comply with a Legal Obligation: Where we need to comply with a legal or regulatory obligation.

Purposes for Which We Will Use Your Personal Data

Below is a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so:

  • To register you as a new customer: Necessary to perform a contract with you.
  • To process and deliver your order (including managing payments, fees, and charges): Necessary to perform a contract with you, and necessary for our legitimate interests (to recover debts due to us).
  • To manage our relationship with you (including notifying you about changes to our terms or privacy policy, and asking you to leave a review): Necessary to perform a contract with you, necessary to comply with a legal obligation, and necessary for our legitimate interests (to keep our records updated and study how customers use our products).
  • To administer and protect this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data): Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, and to prevent fraud).
  • To deliver relevant website content and advertisements to you: Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business, and to inform our marketing strategy).
  • To use data analytics to improve our website, products, marketing, and customer experiences: Necessary for our legitimate interests (to define types of customers for our products and services, to keep our site updated and relevant).

Marketing and Opting Out

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You will receive marketing communications from us if you have requested information from us or purchased goods from us and you have not opted out of receiving that marketing.

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at leafmis@unitedpetuk.com.

6. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in section 5 above:

  • Service Providers: IT and system administration service providers, cloud storage providers, and website hosting platforms.
  • Payment Processors: Third-party payment gateways (e.g., Stripe, PayPal) to securely process your transactions. We do not store your full credit card details on our servers.
  • Delivery Partners: Courier and postal services (e.g., Royal Mail, DPD, DHL) to deliver your purchased pet accessories.
  • Professional Advisers: Lawyers, bankers, auditors, and insurers providing consultancy, banking, legal, insurance, and accounting services.
  • Regulators and Authorities: HM Revenue & Customs, regulators, and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.
  • Third Parties: Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. International Transfers

Some of our external third parties or service providers may be based outside the UK, so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
  • Where we use certain service providers, we may use specific contracts approved for use in the UK (the International Data Transfer Agreement or Standard Contractual Clauses) which give personal data the same protection it has in the UK.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and the applicable legal requirements.

By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
  • Object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in certain scenarios.
  • Request the transfer of your personal data to you or to a third party (data portability).
  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at leafmis@unitedpetuk.com.

No Fee Usually Required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

Time Limit to Respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

11. Cookies and Third-Party Links

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

12. Changes to This Privacy Policy

We keep our Privacy Policy under regular review. This version was last updated on May 12, 2026. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.